There are plenty of benefits to setting up a hosted PBX, but the most significant advantage over traditional PBX is the savings made for the initial configuration and set up as well as recurring and maintenance costs.
Some of the main benefits of Hosted PBX include:
- The ability to quickly scale up or down depending on demand
- On-demand Access to toll-free and local phone numbers
- Improved capability in dealing with inbound call spike
- Removes the extra costs such as setup, maintenance, and upgrades associated with a traditional PBX
- New features are added, and existing features are upgraded without additional costs
- Increased security and reliability
- Advanced infrastructure with dedicated servers ensures business continuity with no downtime.
Remote Working Is Not A Problem
As the COVID-19 pandemic has proven, enterprises prepared for remote working allowed their employees to work from home seamlessly, ensuring that business was carried out as usual without a hitch. A hosted PBX allows your employees to access your phone system anywhere on the planet as long as they have an internet connection. Calls can be forwarded to their phones or laptops without the cost of any additional software or equipment.
Set Up Quickly, Low-level Maintenance
It only takes a few days at the most, usually sooner, to set up hosted PBX with no disruption to the business. Unlike a traditional PBX, there is no on-site infrastructure to implement, and once you are set up, all the maintenance and updates will be provided by your service provider. As discussed earlier, this negates the costs of employing someone full-time to manage an on-site PBX and pay for ongoing operational costs.
Flexibility More Than Imagined
Hosted PBX offers unparalleled flexibility, with businesses being able to change call settings in an instant. Cloud PBX allows you to change settings such as voicemail to email effortlessly, call forwarding and call transfer, and switch them on and off whenever you choose. You no longer have to wait for your telecom provider or incur costs to implement the call setting you require. Instead, hosting PBX puts you in the control seat.
Reliability with Highly-Performing
Another considerable benefit a hosted PBX will offer to your business is an increase in reliability and security. As it doesn’t rely on a landline, it reduces many potential issues. Business continuity is guaranteed as your service provider will have a network of redundant data servers located all across the country. If, for some reason, your business is impacted by some type of physical setback, be it a technological fault or natural disaster, you can be safely assured that your telephone system will still be up and running on-site or if need be remote.